FlipOrFlop Terms of Service

Last updated: July 7, 2026

These Terms govern your use of FlipOrFlop ("the app"), a marketplace for buying and selling PC/gaming hardware and booking tech-repair services. By creating an account you agree to these Terms and our Privacy Policy.

1. The service — and what we are not

FlipOrFlop is a venue that connects buyers, sellers, and service providers. We are not a party to any transaction. We do not own, inspect, or ship items; we do not employ providers; and we do not process or hold sale payments. Payments happen directly between users (e.g., via PayPal) and are subject to the payment provider's terms and protections. Deals, shipping, and refunds are between the buyer and seller.

Refund policy: all sales are final — no refunds unless both the buyer and the seller agree to one. Buyers who believe an item was materially misrepresented may open a dispute in the app; disputes are reviewed with evidence (including the listing's required serial-number and product videos) and may result in review moderation or account action, but FlipOrFlop does not hold funds and cannot force a refund. Payment-provider (e.g., PayPal) protections may apply independently.

2. Accounts

You must verify a phone number to use the app, provide accurate information, be at least 13 years old (or the minimum age in your jurisdiction, and old enough to form a contract to buy/sell), and keep your account secure. One account per person.

3. Seller & provider subscriptions

Selling items and offering Tech Help services require an active paid subscription, billed through your Apple account (auto-renewing; manage or cancel in your device's subscription settings). Sellers and providers keep 100% of their sale/service proceeds — FlipOrFlop takes no commission. Subscription fees are non-refundable except as required by law or Apple's policies.

4. Listings and required proof

Every listing must be accurate and must include the required media, including a video showing the item and a video clearly showing the item's serial number, which must match the serial number entered on the listing. You must own (or be authorized to sell) every item you list. Prohibited: stolen or counterfeit goods, items you don't possess, recalled or illegal items, and anything that infringes others' rights.

5. Ratings and reviews

Reviews may only be left after a completed transaction. Reviews must be truthful and based on your actual experience. Low ratings (1–2 stars) require photo evidence and are reviewed by moderation before publishing. Fake, retaliatory, or coerced reviews (including review-swapping or paying for reviews) are prohibited and may result in removal and account termination.

6. Conduct

You agree not to: harass, threaten, or defraud other users; circumvent the app's trust features (e.g., misrepresenting serial numbers); spam; scrape or misuse the service; attempt to bypass moderation; or use the app for anything illegal. We may remove content and suspend or terminate accounts that violate these Terms, with or without notice.

7. User content

You keep ownership of the content you post (photos, videos, text). You grant us a non-exclusive, worldwide, royalty-free license to host, display, and distribute that content as needed to operate and promote the service. You are responsible for your content; don't post anything you don't have rights to. We may remove content that violates these Terms. You can report objectionable content or users in the app; we review reports and act on violations.

8. Safety

Meet in safe public places for local deals. Use tracked shipping. Keep communication and payment records. The trust features (verified phones, serial videos, reviews) reduce risk but do not eliminate it — transact at your own judgment.

9. Disclaimers and liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLIPORFLOP AND ITS OWNER ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR DISPUTES, LOSSES, OR DAMAGES ARISING FROM TRANSACTIONS BETWEEN USERS. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF $100 OR THE SUBSCRIPTION FEES YOU PAID US IN THE PAST 12 MONTHS.

10. Termination

You may stop using the app at any time and request account deletion. We may suspend or terminate accounts that violate these Terms or create risk for other users.

11. Changes

We may update these Terms; we'll change the date above and, for material changes, notify you in the app. Continued use after changes means acceptance.

12. Governing law & contact

These Terms are governed by the laws of the State of New York, USA. Contact: 3nv7.gaming@3nv7.tech.